▪ Submit CR for any operation to NOC for review and approval ▪ Work process/change/problem management for all network Issues with follow-up ▪ Submit weekly activities, status and ad-hoc technical incident reports ▪ Coordinated with RA team, Billing team, TADIG team, RAN team, and BI team on the issue of anomalies of data usage of both local and roaming subscribers ▪ Implement CR related to PS part mentioned in the CR and support CR ▪ Prepare operation MML scripts for PS nodes or method of procedure (MOP) for CR by PS as required by ongoing projects such as QoS optimization on various NEs: HLR/HSS, SGSN, RAN, internal parameter changes either on SGSN or GGSN, or datacom networks ▪ Troubleshooting and problem analysis and problem solving ▪ Provide technical support for PS system including data management, configuration management for PS network elements, network system design and review, planning for KPI data and node configuration, change requests to ensure systems running 24/7
▪ Manage PS operations including resource management, training planning and staff performance management and spare part management Huawei USN9810, SGSN9810, SG7000, Huawei UGW9811, Huawei CG9812, GN/GP Huawei DNS9816, Huawei LAN Switch S9303, Huawei Eudemon 8080E, Huawei UPCC, Nokia WNG9900 Data Analytic Tool, PeerApp CDN system, Google GGC, Big-IP f5 VIPRION-Based GI DNS
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